Why

[bmomnett]

I have been trying to play the bonus round from last night since about 3m
eastern time. When I try to all I get is the reverse auction. I feel like I am
being forced, even though I don't have enough points to, play the reverse
auction and not allowed to play the bonus round, especially before it is too
late. Everytime I try to refresh the page, I am still not allowed to play the
bonus round. I don't think that is fair.

[sunshine3331]

Scroll down and click on bonus puzzle.

[martall2]

Originally Posted by bmomnett

I have been trying to play the bonus round from last night since about 3m
eastern time. When I try to all I get is the reverse auction. I feel like I am
being forced, even though I don't have enough points to, play the reverse
auction and not allowed to play the bonus round, especially before it is too
late. Everytime I try to refresh the page, I am still not allowed to play the
bonus round. I don't think that is fair.

better than what I have gotten for four days it is blank where the BR is suppose to be even going down and clicking on bonus round or on anything so had to go to another sight but finally my has come back like your and now when I go to click on bonus round and it great....

[gcs220]

That Reverse Auction thing is definitely an annoyance!

Doesn't make for a very nice opening page . SOLD OUT . SOLD OUT . SOLD OUT .


Gail

[bjohnrini]

Originally Posted by gcs220

That Reverse Auction thing is definitely an annoyance!

Doesn't make for a very nice opening page . SOLD OUT . SOLD OUT . SOLD OUT .


Gail

Totally annoying...

Sony rewards website has to be one of the worst sites out on the Internet. Half of the time it's down, or crawling ever so slowly...
Even though the recent re-design has improved site performance, it still sucks!

[egghead1313]

Wow, a little bitter are we?

I've been using the site for years and had almost no problems whatsoever.

[Rainlady]

TRY CLEARING YOUR CACHE, GOOD LUCK !

[martall2]

Originally Posted by egghead1313

Wow, a little bitter are we?

I've been using the site for years and had almost no problems whatsoever.

WOW! I was lucky for a long time too, but now off and on the sight is strange the way it work and doesn't....still can't get the Daily Spin to work the way it use too. Do you do it? If so after you push the space bar does it go right away like it use to or do have to sit there and wait for awhile and hope it goes? It get to where I figure oh well why do this I'm not going to win......of course do it in hope I will LOL

[sunshine3331]

I have no complaints on the new site, I've had very few problems with it.

Oh, I take that back, I do have a complaint, my name's never on the winners list.

[PegDalyPA]

Yeah, Sunshine! I'm having that same problem! Never on the winner's list. What's up with that?

[RIPPINRON]

Never won either. Been a member since way early on. I have the old 7 digit SPINID, 2 initials followed by 00023.

With all the new members odds of winning are like 10,000,000 to 1. Or worse.

[sunshine3331]

We're all just a bunch of losers.

Just kidding. Our day is coming, I can feel it in my bones.

[pollymarie]

Originally Posted by martall2

WOW! I was lucky for a long time too, but now off and on the sight is strange the way it work and doesn't....still can't get the Daily Spin to work the way it use too. Do you do it? If so after you push the space bar does it go right away like it use to or do have to sit there and wait for awhile and hope it goes? It get to where I figure oh well why do this I'm not going to win......of course do it in hope I will LOL Even though the sight give us trouble I agree we don't need the bitterness to be on the post as ? You did that very nicely.

The only thing I miss from before the site re-design is the way the Daily Giveaway used to work. The wheel used to respond quickly enough that you felt like you had some control over what it was going to do, but now there is always a considerable delay after you press your space bar before the wheel starts turning, and what the wheel ends up doing just seems totally random.

Originally Posted by bjohnrini

Totally annoying...

Sony rewards website has to be one of the worst sites out on the Internet. Half of the time it's down, or crawling ever so slowly...
Even though the recent re-design has improved site performance, it still ####s!

I've seen some multiplayer game sites whose performance has been considerably worse than the Sony Rewards site.


In general when the Sony Rewards site doesn't seem to be acting like it should, the first thing to do is to refresh the page and give it adequate time to reload and do whatever it is going to.

If that hasn't helped, then try deleting all of your temporary Internet files. (This is also called clearing your cache.) Here is how to do this in a Windows Internet Explorer 7 browser:
- Click Tools > Internet Options
- Under "Browsing history", click [ Delete... ]
- At the top, next to "Temporary Internet Files" click [ Delete files... ]
- Answer "Are you sure..." by clicking [ Yes ]
- Then click [ Close] at the bottom right of the "Delete Browing History" window, and [ OK ] at the bottom left of the "Internet Option" window.

It is also possible that your Adobe Flash Player may need updating. To get the latest version to work with Windows Internet Explorer, go to http://get.adobe.com/flashplayer/ and remember to UNcheck "Free Google Toolbar (optional)" (unless you do want to add that to your browser) before clicking the yellow [ Agree and install now ] button. If you're not using Windows Internet Explorer as your browser, there is a link near the top of the same page for "Different operating system or browser?".

If you are still having problems, call the Sony Rewards "Contact Us" number, 1-866-556-SONY (1-866-556-7669). Try to call them the same day a problem occurs. They are open 8am till midnight Eastern Time, seven days a week. You will usually get quicker and better results over the phone than by using the Online Contact Form you find by clicking "Contact" at the bottom of Sony Rewards pages, especially with issues regarding Sony Rewards Points.

For example, I think that a customer service person would probably award Bmomnett the 10 Points for the Bonus Puzzle Solution from March 17th if he or she wasn't able to get them because of the confusion caused by the Reverse Auction.

[egghead1313]

Thank you pollymarie, your comments are very informative and helpful.

I would have to agree with your comments about customer service awarding points. Everytime I've had any problem, they've given me the points without question. I would add that the contact us link may take up to a day or two, but when you're looking to get your 10 pts back the email form works fine for me. This can be done by clicking on Contact at the bottom of the page, or visiting:

http://www.sonyrewards.com/en/footer/contact_us/


I also agree that I've seen quite a few sites that run way worse than the Sony rewards site, including some of which I have authored or help update as a web designer. That said, there is always room for improvement.

I agree that the first thing to do when you are having problems is refresh the page and wait for the page to completely load before doing anything, but I would like to add that if that doesn't fix the problem, the second thing to do is wait a while and try again. The only time I have ever had any real problem with the site is when they are changing or editing something, like the daily question or bonus round. So, if you're accustomed to logging in during the times they change these things, you may end up with an error or two, but be patient and refresh the page, and it should work fine.

I would also add that if you continue to have problems and none of the things above permanently fixed your problem, you might think about checking your internet options and editing them to allow this site to run properly. Clearing your cache is a one time fix, and if your internet options are not configured properly, you might have to do this on a regular basis to get the site to work.

[egghead1313]

Originally Posted by martall2

WOW! I was lucky for a long time too, but now off and on the sight is strange the way it work and doesn't....still can't get the Daily Spin to work the way it use too. Do you do it? If so after you push the space bar does it go right away like it use to or do have to sit there and wait for awhile and hope it goes? It get to where I figure oh well why do this I'm not going to win......of course do it in hope I will LOL Even though the sight give us trouble I agree we don't need the bitterness to be on the post as ? You did that very nicely.

See the previous two posts for fixes to your problems with the website, but as far as the Daily Spin, which I assume you mean the Daily Giveaway, I do play, and it is designed this way on purpose. I'm not sure why, but they have put a delay between when you click the spacebar and when it starts, but it's almost always less than a second unless I'm on a bad connection, or processing alot of things on my computer. It's always gone for me though. I've never had it just not work.

As far as some people thinking they used to have some control over the spin and that they no longer do, I'm sorry to say that it is all in your head. It is true that you used to have more control over how far the bar went, because it went slower, but you never really had control over the wheel. It is a program which randomly selects multipliers for you. There is no way to ensure that you get a specific multiplier by timing the bar.

Thank you for the compliment about the bitter thing. I just couldn't stand back and read all these posts while we're all on a rewards website. They're basically giving us free points and free stuff. None of us are entitled to any of this for any reason, and we should be happy that it exists in the first place.

I do agree with the one complaint by alot of people though, I'm never on the winners list either. What's up with that?

Anyway, that's my 2 cents worth.

[martall2]

Hey, I thought I was a winner when I saw my ID number win last month. When I called and they checked they come back and said OH! that's your old number it is inactive it is being pulled...$5,000 would have been nice...

[jcmaxwell]

Originally Posted by martall2

better than what I have gotten for four days it is blank where the BR is suppose to be even going down and clicking on bonus round or on anything so had to go to another sight but finally my has come back like your and down I go to click on bonus round and it great....

Nothing is working for me. WOF nor Jeopardy bonus puzzles. I can click on everything and still nothing!!! I just upgraded to Win 7. Does that make a difference? I am getting very frustrated! Can anyone help?

[sunshine3331]

Originally Posted by jcmaxwell

Nothing is working for me. WOF nor Jeopardy bonus puzzles. I can click on everything and still nothing!!! I just upgraded to Win 7. Does that make a difference? I am getting very frustrated! Can anyone help?

Welcome to the group, jcmaxwell. I would contact Sony if I were you, maybe they're having problems with compatibility with Windows 7. Is your flash updated? Sorry I can't be of more help, but that's a new one to me.

You can contact them on the website at http://www.sonyrewards.com/en/footer/contact_us/ or you can call them at:
If you still have questions, contact us at 1-866-556-SONY (7669) between the hours of 8:00 am and midnight ET, seven days a week.

[ShelleyRH]

I'm not going to "quote" the entire posts for pollymarie and egghead here, but I want to thank them for the gracious and informative comments they both made. It is so true that with all the complaining we do here, we need to just step back and thank Sony for it is their site, their rules and their ways. And, we must just abide by those and be thankful that they offer one of the few truly FREE and fun opportunities to win great prizes, have fun while doing it and meet GREAT people in our little WOF community!

So, thanks to both of you for putting things into prospective for us!

Have a great day!

[ZeeToo]

I posted last night that Google Chrome worked better than Firefox for the sonyrewards.com pages, at least last night. Have not tried IE browser.

I will try a cache clear. Many sites are slow for me. I was about to blame my Internet service provider.

Using Windows XP. Have not tried on Windows 7 yet. My new install of Windows 7 is full of problems.
--------------------------------
Using Firefox today. All is working well. Daily Giveaway spun fast after clicking. Got 10X on the spin for 500 points. (Got 9s on spins for the last three days too. Have won nothing, no help.)
Did not do a cache clear either.